Frequently Asked Questions

Frequently Asked Questions

To initiate the custom ring process, please fill out a custom ring design form or book a consultation.

Please book an appointment at our Brisbane Showroom here, or order one of our complimentary ring sizers here.

When you first receive your ring, ensure it is the correct size. If it is the incorrect size, please contact us immediately to arrange your complimentary ring resizing. Avoid wearing the ring, as this can increase your chances of causing unintentional damage. We will arrange for the ring to be resized once, completely free of charge with no postage or handling fees. This service is valid within 6 months of purchase. Get in touch with us to begin the resize process.

Please see information on ring care here.

Please see information on fine jewellery care here.

All of our pieces include a Lifetime Warranty and Authenticity for your peace of mind. Find this information here.

Please allow 2-5 business days for your ring to be dispatched after it has been completed. Upon completion, you will be contacted by our team and sent a completion video and tracking number. We offer complimentary express shipping, worldwide. Read more about our shipping here.

We offer worldwide complimentary express shipping. Local and International orders (outside of Australia) are sent via Australia Post Express. Delivery timeframes are subject to your location, please allow up to 3 business days for your item to arrive (domestic). Please allow up to 10 business days for your item to arrive (international). Read more about our shipping here.

Import duties and taxes may be relevant to international shipments outside of Australia. Once your order arrives at your destination, you will be liable for all custom fees and taxes that may be incurred to release the parcel. The Moissanite Company will not process a refund if you refuse to pay the relevant duties/fees for your order. If your order is returned as a result of unpaid duties/fees, payment for the redelivery of the item is at the customer's discretion. Read more about import duties and taxes here.