Online Consultations

Discover more about our online processes.

Online Consultations

Discover more about our online processes.

Here at The Moissanite Company, we walk the journey with you. We are here to provide you with the most special experience, no matter where you are in the world. Working with interstate and international customers is something we do very frequently and the process is just as seamless as an in-person experience with communication being at the forefront of each intricate stage.

01 Initial Appointment

We would invite you to book an Online Consultation so we can meet you, learn about your love story and understand your vision for your dream ring. During this consultation, you'll meet one of our passionate jewellery consultants and discuss all the divine details of your dream ring. Our mesmerising range of signature pieces will be available for you to view, allowing you to explore all the fine details that you love, and ask as many questions as your heart desires.

For most clients, we follow up with high-resolution imagery and videos of your favourite styles, on a hand similar size to yours. This way you're able to get a closer look at your dream ring if you choose one of our signature designs.

Upon request, we can also send a complimentary Ring Sizing Tool, so you can purchase your partner's dream ring with confidence.

02 Design Consultation

If you choose to create a Custom Ring Design, we will work with you through multiple artistic sketches and then CAD drawings to perfect your design before we begin crafting.

If you choose a piece from our Signature Range, you will also receive a CAD outlining all your chosen specifications.

At this stage, you can make as many amendments as you like to ensure your dream ring is absolutely perfect before proceeding.

Once your CAD is approved, we craft your ring and send you multiple updates along the way, so you're informed of the status of your ring at every stage.

Our Signature Range and Custom Ring Design Process have a turnaround of 8 - 12 weeks.

03 Ring Completion

Upon completion, you receive a video of your beautiful ring. Within this message, you will also be notified when your order has been shipped and be given all the details on how to track your delivery - so you can watch your parcel every step of the way. 

04 Express Insured Shipping

At The Moissanite Company, we offer complimentary express-insured shipping on all Domestic and International Orders. Our expected delivery for domestic orders are 3 - 5 business days, and international orders is 7 - 10 business days.

Your parcel will require a signature on delivery, meaning that if you are not home, your ring will be sent to the nearest post office - keeping the process as safe as possible.

Start Your Journey Today